Problem with starting a new game with a new character (

Hello Grim Dawn community. I can’t start a new game with a completely new character. When I click Start game, the loading screen appears and after a while game back to starter menu. Old characters work, I can join the game, the problem only concerns the new character with lvl 1, never logged in.
Has anyone ever had this problem and knows how to solve it?

Hey Gong,
Never had the issues myself, but first suggestion I have is to double check the Cloud save settings, this might be causeing some random wierd bugs like this.

Sure someone else would have a better idea so hopefully we get some more suggestions but I think that would be a good place to start.

I have successfully resolved the problem. I tried everything, removed the cloud, uninstalled the game, repair, run in administrator mode … And it turned out that the game won’t start because of the name of the character … I used the Polish letter Ł in the nickname and it was the cause of the bug. I made the name of the character without Polish special letters and the game started !!

Seems to be a common theme