I apologize for the troubles you’ve been having with our automated email system. However, I received two emails from you today sent to our customer support address and I responded to both of them within 30mins. If you haven’t received my response yet, it seems that you might be having a problem receiving emails as these were sent from a completely different server / address than the one our auto-mailer is hosted on. Have you been able to receive any other emails recently?
I also looked into your forum login problem and your account still exists. Your user name is Mordith. I reset the password for you and emailed it to you, although, if you’re not getting our emails, you obviously won’t have received it.
I was also able to recover your game key based on your email address, so I can provide you with that as soon as we find an effective way to communicate privately.
Please check to see if you’ve received any emails I’ve sent today (making sure to check your spam box) and, if not, please send me a private message via the forum to let me know and we can continue our communication that way.
I ordered a Legendary Fan Edition copy of the game just over a week ago and I received the Receipt/Purchase Confirmation email, but I haven’t received an email with the game key yet. I tried the resend key button here: http://www.grimdawn.com/lostkey.php and that did nothing. I sent an email last Friday to: [email protected] but have yet to get a reply. Maybe it wasn’t opened because it contained an attachment (the attachment is just a .jpg screenshot of my confirmation/receipt email)? Should I send another email without any attachments, or what steps should I take? Thanks in advance for any help.
The only problem I had with the second key (using the same email, if it matters), was when I wanted to put my wife’s name into credits. I have not recieved an confirmation email of the new name added yet (though anytime I try to add it, it is there pre-written, so I guess it works).
If you haven’t received a key after a day or two, please email [email protected]. It is helpful if you use the same email address you made the purchase with and / or include your transaction ID.
It seems that some email services are still rejecting our Amazon sever IP and there doesn’t appear to be much we can do about it other than move to a different hosting service, which we don’t have time to undertake currently.
A limited number of people have been affected, so for now we’re just manually emailing out keys to anyone who the auto-mailer is failing to reach.
Hi, I’m quite looking forward to Grim Dawn, I loved Titan Quest.
However, I purchased the legendary fan edition, and have not received my game key yet, and when I try to email support with the link Medierra provided, the email is rejected by my email server
If I understand this correctly, your email service is rejecting our email, so you’re accusing us of scamming you?
I would have thought we deserved a little more benefit of the doubt. If you can’t email us, please send me a private message with your transaction ID and I will immediately grant you a full refund.
Common man, play nice. We all know that there are some troubles from time to time with the emails that are send to you holding the key. I’ve had the same problem just a few days ago, send a pm to Medierra and 2 hours later the matter was resolved. Be patient, you will get your key, no doubt about it. If not via email, maybe you’ll get it as a pm in your inbox here on the forum.
yeah you aren’t been scammed, if there was a scam, many would have said and the game would be shot down in flames before it even started
there are and always will be problems with emails, and lets face it, junk mail, scam email is a major problem, the Crate are doing their best to try and solve this annoying problem with emails, but I would be more patient and give medierra a PM
but Crate are an honest company, but as I said, email problems will happen, but I hope you get your key soon, but if you PM medierra I’m sure he will sort things out for you
Sorry, i was very tired when I posted this.
I don’t want a refund and i’ll forward the transaction details using another email at some point. Got a lot going on at the moment so can’t do it yet. I’ll also email my email providers at some point just to see if they can help.
