stupid response. The fact that a Crate Employee responded in such a way just shows there lack of empathy to player concerns/issues.
I have ran several Kilrian runs just to get the Shattered Soul, and after 50 solo runs, it never dropped. With a supposed 25%-45% drop rate, it not dropping after 50 solo runs is astronomical. This either shows that the math is flawed (meaning that math is actually hard for crate designers like Zantai) or the overall drop rate is misrepresented.
Either way, a “math is hard” comment shows how much a company cares.
Are you telling the truth or did you make this up to strengthen your argument because this is very unlucky.
I remember reading Diablo 3 forums and people constantly bitching about not rolling ancient or gem upgrade many, many times in a row. Chance for an ancient was 10% but you sometimes rolled 30 times without an ancient for example.
I am telling the truth. I tried with both instance loot on and off in LAN parties, and running solo. It never dropped.You can check the discord as I posted it there as well after running kilrian 25 times in a row.