remember, cloud is a Steam feature, as such some things has to be a certain way from Steam’s instructions, and devs don’t have influence over eveything like example the 50 char limit
*chars not appearing in menu would suggest a mismatch between your save locations, which might means not being aware of what “cloud”/save locations refer to
Cloud setting ingame dictates where game physically saves to your computer, cloud box on ingame = game saves to steam folder, cloud box off = game saves to documents folder
Your active player chars has to match that save location, you can’t just turn cloud on off and chars will appear; because they are physically stored on a specific place on your computer and you will have to move them to match
*and you can only from documents folder saves to steam folder saves with the ingame function
Just to clarify, this doesn’t actually touch “cloud”
Grim Dawn saves to two locations on your HDD; depending on the ingame setting for cloud on/off
ingame cloud on = game saves to steam folder
ingame cloud off = game saves to documents folder
using the network option to “download” cloud merely equates to moving saves from the steam folder to the documents folder, and deleting cloud doesn’t actually delete cloud just the saves in the steam save folder
It’s very important to remember to actually use the steam cloud storage/backup/“sync” functionality cloud has to be on in both steam settings and ingame.
To then also proper store/“upload” a char to cloud the data must have been recently touched - if you transfer 50 chars from documents to steam folder (must be done with ingame function/can’t be done manually copy paste), then you must open the game with the cloud setting active(requires restart after switch) and load each char into the world before exiting, and then steam will sync it proper
*Steam will only ever sync saves from the steam save folder, hence why the cloud box ingame needs to be on/is there (and ofc cloud on in steam settings too)
Keep in mind, if you do this transfer method of using local saves/cloud off and game saves to documents folder and you transfer them to steam folder for cloud backup, it’s easy to bust the 50 char limit, which can get wonky sometimes, as such it can be best to use a different cloud service if one wants cloud backups.