Thanks for your insight. I’m still hoping for an official response from Crate for this case, but okay, I’ll just wait for HB’s reply to my inquiry. Though I don’t think Crate are entirely free of blame/responsibility in this. Based on the information on HB’s order page, I was convinced that I would get a DRM-free copy (I now regret not taking a screenshot of that order page back then… as at present the order page no longer mentions the DRM-free copy and only mentions Steam key). And even HB support was convinced that I would get a DRM-free copy on release. Which means that the information that Crate provided to HB about these situations, was not clear, and not communicated well, at all. That is why I think Crate should accept at least partial responsibility, and provide situations like mine with the DRM-free download (GoG key). But if they don’t, then I’ll either get HB to provide me that key, or I will indeed push for a full refund, so that I can buy the game on GOG instead.
Loyalist is only available through the Grim Dawn website and those versions do provide the option for either a Steam or DRM-Free copy (through GoG).
Humble is just a good way for us to distribute keys in a unified place to all backers. They provide us with a way to offer either a Steam or GoG key for those who backed in KS or through the website.
If you bought it directly from the Humble Store and not through our website (which is powered by Humble but not the same as buying off their storefront), then you were buying a Steam key. It has always been that way and the Humble Store version has never included a DRM-Free option and was never labeled that way.
I’m sorry that you didn’t buy the thing you wanted but on Humble Store it is very clearly labeled which games come with a DRM-Free option and which do not. Grim Dawn on the Humble Store has always clearly indicated that it was only a Steam key.
I have 2 keys in my Humble account
1)Grim Dawn
Grim Dawn Digital Release 15 digit code steam key! that i have used
- Grim Dawn Access Key 32 digit code the drm free version
Grim Dawn Digital Release
What is the 2nd 1 for?? and who gave that key to humble??
Thank you for that confirmation. Then I will just go for a full refund from Humble, as I have a confirmation from Humble Support (see one of my earlier posts in this thread) that clearly states that I will receive the DRM-free version on release.
NP; Btw it could just be me being up this early in the morning, but I didn’t think your post was made less confusing by the side loaded example; or maybe that was the intent?!?
If it’s social commentary on what’s gone on over release you left out the part that after a bit of shake and bake politics with the idea of arming both sides it magically works and the cold war goes stale.
…but back to my cornflakes.
I’m still confused by this to be honest.
- Does this mean KS backers that have allready redeemed their STEAM key, are no longer eligible to receive a GoG key?
- Does waiting for and activating the GoG key in time, void the STEAM key?
In other words, are they mutually exclusive?
The Humble support person was mistaken and I have no idea why they thought that. Maybe they thought it was a purchase from our website.
Given that you purchased the game first, then emailed about DRM-Free, it isn’t as though their email, after the fact, mislead you into the purchase. If they’re willing to refund it though, that’s fine with me.
Well, this is sort of a funny story…
Short answer:
The 32 digit code are keys are obsolete. We generated them years ago based on an original idea of how we might distribute the DRM-Free release. This was before we even thought about releasing on Steam or knew about GoG. Things changed after time as we realized there were better options.
Long answer:
When we first started selling “pre-orders” on our website and then even when we did the KS, we weren’t really sure exactly how we’d distribute the game. However, we got a bunch of angry emails from people who felt we had ripped them off since we took their money and didn’t give them anything…
I couldn’t understand the logic since everyone knew the game wasn’t out but they seemed to feel we should give them something. So, we decided to generate keys that we thought we decided we’d use for the activation of the game after release.
I still have no idea why anyone would feel more assured that their money wasn’t being stolen just because they got an email with some digits in it that could have been totally made up but hey, it made people feel comforted.
For a long time though we did still intend to use these keys, even though we weren’t sure exactly how it would work. I mean, we knew that we’d create some installer and it would require the key but we weren’t sure about an updater or multiplayer.
Then we started talking to GoG and that seemed like it could be the best option. After seeing a lot of players express that they’d prefer to get a GoG key, it affirmed the decision.
So the 32 bit key will eventually be replaced with a GoG key.
That makes sense, but will both the STEAM key and the 32-bit replacing GoG key remain valid when one or the other is used?
I purchased the Patron pack directly from Crate in 2011, so I guess that means I will get a GOG key for the DRM version Correct?. If not I will just use Steam, but would much prefer the DRM version.
This isn’t 100% set in stone since it is partially dependent on GoG and I have to reread the Steam agreement to see what Valve’s position is. However, what they’ve indicated to me is that they do not want people to be able to redeem two keys, for fear that one could end up being re-sold. There are tons of shady sites that resell keys - we actually get fake requests from scammers posing as game journalists all the time asking for review keys.
Anyway, it looks like what we might do is set it up so that people who have already redeemed a Steam key can request that it be deactivated in exchange for a GoG key.
Anyone who hasn’t claimed a key yet would have the option to claim one or the other.
Nah you’re in good shape for a morning. I can write formal (words become daggers) but usually don’t if I can. I always try to put something that’s maybe fun to read and confusing too but that makes sense in the end. Sometimes I confuse myself and it makes no sense at all though lol.
And so you’ve found and published the final chapter in the WMD flamewar tale! Yes it was social commentary on the issue. But I didn’t want to risk ban till we get our GD. So what happened was that as I got to the conclusion I realized that all that made CRT Industries the arms manufacturer and wasn’t sure how to finish. The fate of the world was at stake. The way you finished was clever and we all got hope now!
Also, status update - we posted a build to GoG over the weekend. Thir initial attempt to test it today found some minor errors. We’re putting up a new build now for them to try testing again.
DLC is configured on Steam, we’ve worked out how to distribute it with Humble and just have to get them data on backers in each group so they can finish the setup and we’ve provided info on how to structure DLC to GoG, so we just need them to set that up. Then we have to get keys for each tier on GoG and Steam and get those in place on Humble.
Good luck with it all. 
How does this work for those of us who used a Steam key for Early Access, aka KS or backed via web site? I guess we’d get a new decision to select a new Steam key or GOG key?
Words words words words…
Thanks. I guess I treated Early Access keys from KS and web site as different than normal keys. My mistake. 
Edit: I plead temporary insanity.
so loyalist rewards are live? I CAN GET MY WILLIAM OCTAVIAN WISP?
Why am I not get a warm fuzzy about this train wreck.
That’s what I thought too, a temporary key for development, so in the end everybody could easily choose where to get his game (Steam or not). Even for Crate it should be easier than present situation. However I never used it, so I couldn’t participate in testing.